SNAIL

We stand behind our products and are proud to offer a warranty for products that are easily prone to "puppy accidents". 

Torn apart? Chewed up? We will offer a 50% store credit for you to order a replacement within 180 days. 

Please log in to our return portal and click on the broken item, then choose the reason " Warranty" and submit the request. Our system will process the 50% store credit automatically. 

Shipping time for domestic and Canada orders takes around 3 - 7 business days if all items in your order are in stock. 

All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays. The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control.

We have a 30-day return policy for all products, not all requests are accepted and we retain the rights to the decision. A flat $8 restocking fee will be charged. Shipping costs are non-refundable and customers are responsible to ship products back to our office in Brooklyn.

We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved.

Sale items and seasonal boxes are non returnable.

WALK SETS
Hand wash or wipe down with a damp towel regularly
Soak with medium strength detergent when more dirt is involved

PLAY OBJECTS
Machine wash gentle cycle and air dry
Vacuum the surface for easy cleaning in between washes

TRAVEL MATS, BED COVERS
Machine wash on gentle cycle
Line dry

BED INSERTS, POOP BAG HOLDERS, HUMAN BAG PRODUCTS
Spot clean with damp towel
Moistened with mild detergent if needed