Our play objects are made with a variety of fabric materials including polyester, acrylic, cotton and nylon. 

Yes. All fabric and PP cotton fillings are tested free of harmful heavy metals. For more details: We test all the fabric to EN71-3 standard and they are all tested free of the following potential toxic materials: aluminium, antimony, arsenic, barium, boron, cadmium, chromium (III), chromium (VI), cobalt, copper, lead, manganese, mercury, nickel, selenium, strontium, tin, organic tin and zinc. For details, please refer to the official BSI document: https://img1.17img.cn/17img/files/201908/attachment/1ccaae26-9caf-4286-9a7e-dcc4fda55b9b.pdf

Squeakers and fillings are tested to meet the U.S. ASTM F963-17 standard. 

Yes. Our toys/play objects are machine wash friendly with a gentle cycle, and we suggest you put it into wash bag for a more delicate wash. 

Yes. The ball inside the POP is machine wash friendly. However, you should set your washer to low for tumble and line dry if the toy contains the POP ball.

Please note that no toy is completely indestructible, and we suggest you supervise the play to ensure safety if you know your dog is not gentle with toys. 

It depends on you and your dog's preference, and you can find the measurements of the product on the product page.  

It depends on your and your dog's preference, and you can find the measurements of the product on the product page. 

Please check out our size guide: 

OTTO

AVA Collar

LEASH

Walk set

12ft / 3.6m NOMAD 0.24lbs or 110g

20ft / 6m NOMAD 0.34lbs or 155g

30ft / 9m NOMAD 0.45lbs or 205g

MELLEM narrow 0.36lbs or 161.7g

MELLEM wide 0.45lbs or 201.7g

MELLEM X 0.43lbs or 194.4g

WYNN 0.229lbs or 103.9g

OTTO / extra small 0.16lbs or 74.4g

OTTO / small 0.24lbs or 108.4g

OTTO / medium 0.26lbs or 119.7g

OTTO / large 0.28lbs or 126g

AVA / small 0.14lbs or 63g

AVA / medium 0.21lbs or 98g

AVA / large 0.23lbs or 105

Connector Set

REI narrow 0.16lbs or 72.9g

REI wide 0.2lbs or 89.7g

REI X 0.18lbs or 83g

KNOX narrow 0.19lbs or 88.4g

KNOX wide 0.22lbs or 101.3g

KNOX X 0.22lbs or 101.3g

SOLO narrow 1.5oz or 43g

SOLO wide 1.6oz or 45g

Travel Set

ORII / extra small 0.37lbs or 170g

ORII / small 0.52lbs or 235g

ORII / medium 0.66lbs or 300g

ORII / large 0.98lbs or 445g

OLLA / 1.16lbs or 530g

What should I do if my dog is between sizes?

Please follow the size guide here to measure your dog. 

Is the material stain-proof?

No. The material is waterproof but it is not stain-proof.

Will the harness work if my dog is a puller?

The OTTO is designed with a D ring in the front. If your dog pulls, we suggest attaching the leash in the front instead.

Do you have the OTTO in XL? 

The largest size we have for OTTO is Large. 

Yes. Please check out our blog here. 

What is MAIA?

MAIA is an adjustable limited slip collar that allow you to adjust to a length that you and your pup are most comfortable with. 

How do I measure for the MAIA slip collars? 

Please measure the widest part of the head instead of the neck size for this collar. Measurement should be taken at the maximum head circumference to ensure the collar can fit and will not be too loose.

We do not suggest cutting the collar. 

What is the width and thickness of the material?

The material is 1cm in width and 13mm in thickness. (The metrics system is used here for precision.)

Can I use the NOMAD as a tie down?
No. The NOMAD material is waterproof but it is not indestructible and it is not designed for that use. It is designed to provide extra freedom for your dog during decompression walks and for recall training.

What is the O ring in the handle meant for?

The O ring is designed for you to attach poop bag holder or to connect to other gears such as our REI to create a crossbody configuration with the long line.

Is the material stain-proof?
No. The material is waterproof but it is not stain-proof. If your gear is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.

How do I decide between choosing wide vs narrow?

We designed the wide and narrow options for multiple reasons:

STRENGTH
The carabiners of the wide are tested for a higher pull strength and so the wide is recommended for larger breeds.

COMFORT
The wide is also recommended for those with larger hands for comfort. If you would like to wear your leash in a crossbody configurations with a larger dog, the wide would be more comfortable as well. If you have a smaller dog, narrow is recommended instead.

STYLE
We recommend the narrow for smaller breeds so the leash will not look out of scale. The narrow matches with the width of our OTTO harness in XS and the wide matches with the width of our OTTO harness in S, M and L.

Is the material stain-proof?
No. The material is waterproof but it is not stain-proof. If your gear is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.

The REI and MELLEM allow you to walk your dog handsfree. 

The KNOX and the MELLEM allow you to walk two dogs together

The leashes are not chewed-resistant or cut-resistant. 

What is MARSU?

MARSU is a sling pouch with two compartments, one for human essentials and one for pet essentials. It is designed to carry small items that you would want to keep close such as your phone, a small wallet, lipsticks, handcream, keys or cards. 

The pouch is sized similarly to a small crossbody handbag but with built-in functions for pets such a poop bag dispenser and a pouch for a leash/ treats in the front.

MARSU is designed for.. 

- city walks or gatherings

- training practice outside, at a day care or doggie school
- when you are driving or commuting with large bags but would like a small sling to keep personal essentials close
- sans dog hours because it works just as a cute sling too 

What isn’t MARSU for?
MARSU is not sized and built for carrying heavy items or gears. It is not meant for carrying a full size water bottle or a camera. If you are looking for a bigger bag for adventures, we recommend our BUCKET BAG that can be worn cross body or as a back pack. If you are unsure about the size, you can refer to the detailed measurements in the bottom of the product page or on our Instagram page @lambwolf.co.

Is MARSU machine washable?
No, hand wash and line dry is recommended. Usually, a wipe down with a damped towel or sponge will do the job!

What is the ORII meant for?

ORII is designed around portability for urban life. It features a lightly padded + easy to clean surface optimal for short rests such as during transportation, at a cafe or at a friend’s. More importantly, it offers a familiar place and acts as a signal for your pet as to where to stay in unfamiliar spaces. It is that something you can always just pick up and go without hesitation instead of doing assessment of whether you are comfortable enough to carry everything (weight wise) for the day. 

Can I use ORII as a travel dog bed? 

That being said, ORII is thinner than regular dog mats so to stay as compact and light as possible. It is not a travel dog bed and it is not made to provide warmth because that is just not the purpose of the design.

What is the weight of ORII?

XS weighs 0.37lbs or 170g = 1.5 Bagel 
S weighs 0.52lbs or 235g =2 Bagels 
M weighs 0.66lbs or 300g = 3 Bagels
L weighs 0.98lbs or 445g = 3 Bagels

Is the material stain-proof?
No. The material is water-repellent but it is not stain-proof. It will not have a problem with saliva, regular food or rain. If your mat is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.

Scratches will show up on the matte black hardware we use. When scratches happen on standard satin chrome and brushed nickel finishes, the human eye would rarely discern them on the surface of the hardware with the low contrast. However with matte black or painted color hardware in darker shades, scratches will show up much more due to the sharp contrast.

This applies to both our standard hardware and the auto-locking aviation aluminum carabiner. 

Lannel is a performance nylon fabric made to our specifications for our products. It is used on the ORII travel mats, MAATIN beds, MEMO poop bag holders and the MARSU sling pouches. It is a high performance modern material that combines function + comfort. It is:

𝘄𝗮𝘁𝗲𝗿 𝗿𝗲𝘀𝗶𝘀𝘁𝗮𝗻𝘁 + 𝘀𝗵𝗼𝘄𝗲𝗿𝗽𝗿𝗼𝗼𝗳 to block out water and rain

𝗲𝘅𝘁𝗿𝗲𝗺𝗲𝗹𝘆 𝗯𝗿𝗲𝗮𝘁𝗵𝗮𝗯𝗹𝗲 with a micro porous surface

𝘀𝘁𝗿𝗼𝗻𝗴 + 𝗱𝘂𝗿𝗮𝗯𝗹𝗲 with tightly woven fine nylon infused fibers

It is also machine washable*. Line dry is recommended.

*MARSU + MEMO are excluded since the structure of the design will be better kept by hand wash.

Yes. The insert is machine wash friendly, and we suggest you wash it with low spin and line dry it after the wash. 

We suggest you follow the size guide again to get the most accurate measurements, and reach out to orders@lambwolf.co for sizing help. 

The processing time for pre-order items is listed on each product page under the "pre-order" button.Your order will be processed when the pre-ordered item(s) is ready to ship. If your cart contains both pre-order + in-stock items, in-stock items will only be sent until your pre-order item is ready. 

Please place separate orders if you would like other in-stock items to be shipped out first.

The Savedby Protection is an insurance for your order, so if your order is lost or stolen during the transit, you will be eligible for a replacement for free if you reach out within 15 days after your order is shipped. 

We highly recommend all of our customers to add the Protection to the order, so if the order is lost or stolen, Savedby's Customer Service will be able to assist further - here

If your order is lost or stolen, and you purchase the Protection for your order, please reach out to Savedby's Customer Service here. 

If you do not have a Protection for your order, please file a claim directly with the carrier if your package is lost or stolen. 

Please login to our return/exchange portal and click on the wrong item missing, then choose the reason " I received the wrong item or missing item" and submit the request. Our system will process a replacement order automatically. 

Please login to our return/exchange portal and click on the wrong item shipped, then choose the reason " I received the wrong item" and submit the request. Our system will process a replacement order automatically. 

Please email orders@lambwolf.co if you’d like to cancel your order. However, please note that we are unable to cancel your order once your order is fully processed. If you receive a shipping confirmation from us, we will not be able to cancel it and will only be able to proceed the order as a return instead.

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

If you are not able to check your order, it means one or more items in your cart are no longer available or we do not ship to your address. 

Please contact orders@lambwolf.co for further assistance. 

Unfortunately, we do not accept any in-person purchases currently. 

Yes, we offer free return on domestic order overs $150 and on some orders with specific items. Please log in to our return portal to see if your order qualifies.

Please reach out to orders@lambwolf for further assistance.

Yes. Please put your note during your checkout process.

No. All orders come in a standard wrapping. 

Only if your order is not processed. Please reach out to orders@lambwolf.co for further assistance. 

You will be able to pre-order the item if it is opened for pre-orders. 

An $8 restocking fee is applied to most returns because it is used for covering the warehouse processing fee and the admin cost to process a reutrn.

The restocking fee is waived for certain orders. Please log in to our return portal to see if your order qualifies.

The processing time is 48-72 hours. 

We have a 24-48 hours processing time before your order is shipped. You’ll receive a notification email with tracking details once your order has been processed.

If your order contain a pre-order or back-ordered item, it will be shipped when that item is ready. We ship Monday-Friday via UPS/ USPS. Please allow an extra 1-2 days for us to process your order right after new product releases and during holiday seasons.

All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays. 

Please note that it may take 24-48 hours for the shipping carrier to update the tracking information. 

You will be able to find the tracking information for your order in the shipping confirmation email. 

Most orders land within 2-7 business days, depending on where they’re headed. Just a heads up, though—once your order’s with the carrier, it’s out of our hands.

You’ll get an email with tracking info as soon as it ships. If it’s sent with USPS and the tracking hasn’t budged in over 5 days, there’s a chance they misplaced it. No worries, though! Just shoot us a message at orders@lambwolf.co, and we’ll sort it out for you. 😊

If your order contains a pre-order item, your order will be shipped once all items in your order are ready. 

If there is a bed or large item in your order, you will not be eligible for free shipping. 

The time frame provided is an estimation, and we suggest you reach out to orders@lambwolf.c for further information.  

Please note that there is a 2-5 business day processing time before your order is shipped, and the shipping method you select for will be applied once your order is ready to ship. 

We ship with UPS, USPS, and DHL. 

You can add Package Protection at checkout. SavedBy Package Protection is an optional add-on that can help cover the cost
of lost, damaged or stolen packages. 

We offered Package Protection at check out as an add-on so that you can insure your order.
If you have issues with your package, reach out to SavedBy directly here:
https://savedby.io/file-a-claim. Please review their policies to make sure that your
package can be covered here: https://savedby.io/policies

If you have any questions for their team, or have filed a claim, they will email you
directly with any questions, updates, and resolutions. Their email address is:
support@savedby.io for general questions, and claims@savedby.io for issues
with packages.

If you did not add Pacakge Protection at check out, it will be your responsibility to contact USPS or UPS or DHL to file a claim. Should you need us to fill in any information on the claim documents for you, please email us at orders@lambwolf.co 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

The customs are collected due to your local regulations, and we have no control over this.

Yes. For orders to Asia, please visit our international shop here. Orders from the International Shop will be shipped from our Hong Kong warehouse.

If you place an order on our US site, international shipping from our Brooklyn warehouse will be handled by DHL, and you will be responsible for the shipping costs.

Only if your order has not been shipped, please email orders@lambwolf.co for further assistance. 

No. We do not offer overnight shipping. 

To be eligible for an exchange, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, please login to our return/exchagne portal using your order number, zip code or email. Then you can follow the steps in the portal to process the exchange.

We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Domestic Return Policy

To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please log in to our return/exchange portal using your order number and zip code/email/phone number. 

International Return Policy

For international returns, please ship the product to our warehouse using a traceable carrier:

Lambwolf Collective

20 Jay Street, Room 500 Brooklyn, NY 11201 USA

Kindly email the tracking information to orders@lambwolf.co. Upon receipt of the tracking details, our team will proceed with processing your return. 

We accept most exchange requests for sizes or styles. :) Please log in to our portal to check if your item qualifies for an exchange.

We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved. Please remember it can take up to 14 days for your bank or credit card company to process the refund.

You can make a return or exchange within 30 calendar days of the delivery date. Please log in to our return portal to see if your order qualifies.

It is 30 calendar days. 

We offer free exchanges on some items - Please log in to our return portal to see if your order qualifies.

No. Final sale items are non-returnable. 

The same policy for our sale items applies to our subscription boxes – items from your box cannot be returned. Each box is carefully curated to include our best selling, newly released items and products made for the respective season. If you have any concerns prior to ordering our boxes, please get in touch via email :) 

We will always send an email out before shipping out the new boxes and if you know already that your pup is allergic to certain ingredients in the treats included, please feel free to email us at orders@lambwolf.co prior to the ship date listed in the email alert and we'll switch things in for you and your pup!

The items in the subscription box are different for each season. 

We stand behind our products and are proud to offer a lifetime warranty for products that are easily prone to "puppy accidents".

Torn apart? Chewed up? We will offer a 50% store credit for you to order a replacement within 180 days. 

Please log in to our return portal and click on the broken item, then choose the reason " Warranty" and submit the request. Our system will process the 50% store credit automatically. 

You can sign up via the product page or you can get the restock information by signing up for our newsletter or following us on Instagram.

Yes. You will receive a code for a 10% discount if you sign up to our newsletter. 

Please submit your application here, and our team will reach out if your application is approved. 

Please visit the page here or reach out to press@lambwolf.co for more details.