We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Please note that final sale items are not eligible to be returned.

For Europe returns, please reach out to orders@lambwolf.co

For other international returns, please ship the product to our warehouse using a traceable carrier:

Lambwolf Collective
20 Jay Street, Room 500
Brooklyn, NY 11201
USA

Kindly email the tracking information to orders@lambwolf.co. Upon receipt of the tracking details, our team will proceed with processing your return.

Lambwolf reserves the right to reject any returned product that does not comply with our return policy.

An $8 handling fee is applied to most returns because it is used for covering the warehouse processing fee and the admin cost to process a reutrn.

The restocking fee is waived for certain orders. Please log in to our return portal to see if your order qualifies.

To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging.

All returned items must be unused. If the hang tags are detached from the product, exchanges or returns will not be processed.

Sale items or gift cards are non-refundable.

Please email orders@lambwolf.co if you’d like to cancel your order. However, please note that we are unable to cancel your order once your order is fully processed. If you receive a shipping confirmation from us, we will not be able to cancel it and will only be able to proceed the order as a return instead.

You can start a return here

We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved. Please remember it can take up to 14 days for your bank or credit card company to process the refund.

We have a 30-day exchange policy for all products.

To be eligible for an exchange, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, please login to our return/exchagne portal using your order number, zip code or email. Then you can follow the steps in the portal to process the exchange.

Feel free to email us at orders@lambwolf.co if you have any question about sizing :)

Please note that as collars and leashes are handmade, a small deviation in length of 3/4 inch or 2 cm for collar, or 3 inches or 7.5 cm for leashes, are considered acceptable and will not be considered as defective.

Please login to our return/exchange portal and click on the wrong item shipped, then choose the reason " item was defective" or "I received the wrong/missing item(s)" and submit the request.

Our system will process a replacement order automatically. 

Feel free to reach out to orders@lambwolf.co if you still need help.