NOUNOU
squeaky + nylon knit
NOUNOU is the puppies and kitties version we designed out of NOU. NOU (pronounced like noo in noodles) is a play object for both your pet and you. To make it fun, you will need to get creative in making various shapes with them. NOU can be a pretzel, a boating knot, a tossing ball or a tug of war rope. Works like an enrichment toy, treats can be hidden in the knots and rewarded when your pet successfully unknots them.
NOUNOU is designed to be slightly shorter and slimmer for creating smaller play objects for puppies, XS/S dogs and cats.
Squeaky NOUNOU: Two squeakers are placed respectively at the ends instead of hidden in the middle so that they can be easily found by puppies and reduce possible frustration.
• the soft nylon in-fused knit fabric is gentle on your pet's mouth and ideal for active chewers
• the delicate texture not only protect your pet's mouth but also avoid damage to the teeth and gum
• all seams are double stitched and reinforced for rough play
• measures approx. 4ft or 120cm long and 1.15” or 3cm in diameter when unknotted
Each pup plays differently and we recommend you to keep a close watch particularly during the first time a new play object is introduced. No toy is completely indestructible, so please supervise the play to ensure safety if you know your pup is not gentle with toys.
WARRANTY
We stand behind our products and are proud to offer a warranty for products that are easily prone to "puppy accidents".
Torn apart? Chewed up? We will offer a 50% store credit for you to order a replacement within 180 days.
Please log in to our return portal and click on the broken item, then choose the reason " Warranty" and submit the request. Our system will process the 50% store credit automatically.
Shipping + Handling
Shipping time for domestic and Canada orders takes around 3 - 7 business days if all items in your order are in stock.
All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays. The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control.
Return + Exchanges
We have a 30-day return policy for all products, not all requests are accepted and we retain the rights to the decision. A flat $8 restocking fee will be charged. Shipping costs are non-refundable and customers are responsible to ship products back to our office in Brooklyn.
We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved.
Sale items and seasonal boxes are non returnable.
Product Care
WALK SETS
Hand wash or wipe down with a damp towel regularly
Soak with medium strength detergent when more dirt is involved
PLAY OBJECTS
Machine wash gentle cycle and air dry
Vacuum the surface for easy cleaning in between washes
TRAVEL MATS, BED COVERS
Machine wash on gentle cycle
Line dry
BED INSERTS, POOP BAG HOLDERS, HUMAN BAG PRODUCTS
Spot clean with damp towel
Moistened with mild detergent if needed
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