MAIA
Please measure the widest part of the head instead of the neck size for this collar. Measurement should be taken at the maximum head circumference of the head to ensure the collar can fit and will not be too loose.
EXTREMELY PLIABLE
We design this collar using our signature pliable soft vinyl coated nylon webbing material. Collar width at different sizes are as the following:
S ¾" or 2cm
M - XL 1" or 2.5cm
EASY TO CLEAN
No matter how much you have dragged the leash, you only need a wipe down to make MAIA to look new again. The waterproof material will never retain moisture and prevents the bacteria growth.
• 100% waterproof and odor proof
• rust resistant hardware
• if your measurement is between sizes, please size up instead of down
LIFETIME WARRANTY
We stand behind our products and are proud to offer a lifetime warranty for products that are easily prone to "puppy accidents".
Torn apart? Chewed up? We will offer a 50% store credit for you to order a replacement within 180 days.
Please log in to our return portal and click on the broken item, then choose the reason " Warranty" and submit the request. Our system will process the 50% store credit automatically.
Shipping + Handling
Shipping time for domestic and Canada orders takes around 3 - 7 business days if all items in your order are in stock.
All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays. The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control.
Return + Exchanges
We have a 30-day return policy for all products. By placing an order, you accepts our return policy.
You can start a return with your order number and zip code/email/phone number.
Refunds can be applied to the original payment method or in the form of store credit.
Please note that sale items are not eligible to be returned.
Product Care
WALK SETS
Hand wash or wipe down with a damp towel regularly
Soak with medium strength detergent when more dirt is involved
PLAY OBJECTS
Machine wash gentle cycle and air dry
Vacuum the surface for easy cleaning in between washes
TRAVEL MATS, BED COVERS
Machine wash on gentle cycle
Line dry
BED INSERTS, POOP BAG HOLDERS, HUMAN BAG PRODUCTS
Spot clean with damp towel
Moistened with mild detergent if needed
Choose options
IRL
WATCH & SHOP