If your order is lost, returned to sender, or affected by other issues, please file a claim here: https://savedby.io/file-a-claim.

If you did not purchase Package Protection at checkout, you will need to contact the carrier (USPS, UPS, or DHL) directly to file a claim.

Should you require any assistance or need us to provide information for the claim documents, feel free to email us at orders@lambwolf.co.

We have a 24-72 hours processing time before your order is shipped. You’ll receive a notification email with tracking details once your order has been processed.

If your order contains a pre-order item, your order will be shipped once all items in your order are ready. 

If there is a bed or large item in your order, you will not be eligible for free shipping. 

please reach out to orders@lambwolf.co and we will get back to you shortly!