Shipping

WHEN WILL MY ORDER SHIP?

By placing an order you agree to waiting the current 24-72 hours processing time before your order is shipped. You’ll receive an email with your tracking number once your order ships." "An email with your tracking number will be sent when your order is on its. We ship Monday-Friday via UPS/ USPS.

All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or national holidays. 

Please note that it may take 24-48 hours for the shipping carrier to update the tracking information.

SHIPPING COST

Enjoy free shipping on orders over $60 in the U.S., on orders over $100 in Canada, and on orders over €60 to Germany, Poland, Austria, Netherlands, France, Spain, Italy, Belgium, Denmark, Luxembourg, Monaco, Czech. Rep., Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia. Lithuania, Malta, Portugal, Romania, Great Britain, Slovenia, Slovakia, Hungary.

We charge a flat rate shipping fee and the amount depends on the country and region you live in:

MAATIN Beds are oversized products and are excluded from the free shipping policy due to the larger sizes of these products, and shipping cost will be calculated by the ship-to address.

Please see more details on our FAQ page.


DUTIES + TAXES FOR ORDERS OUTSIDE OF U.S.

The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control. As such, we are unable to accurately estimate and collect the related duties at checkout. It is the responsibility of the customer to pay any local import duties.

You can always contact us for any shipping questions at orders@lambwolf.co. 

SHIPPING INSURANCE

If the tracking shows it as delivered but you’re unable to locate it, or if it was returned to sender due to a delivery failure, please file a claim using the link below:
https://savedby.io/file-a-claim

If you have any questions for their team, or have filed a claim, they will email you
directly with any questions, updates, and resolutions.
Their email address is:
support@savedby.io for general questions, and claims@savedby.io for issues
with packages.

If you did not add Pacakge Protection at check out, it will be your responsibility to contact USPS or UPS or DHL to file a claim. Should you need us to fill in any information on the claim documents for you, please email us at orders@lambwolf.co